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Frequently asked questions
FAQs
Orders can take up to 10-14 days to be completed and sent, so please order well within time.
International orders may take up to 14-20days to be completed and sent.
Please note turnover time is an estimation and can be less than the time period stated above.
All orders will be delivered using Royal Mail 1st class tracked and signed for. You will receive a tracking number once your order is dispatched. Updates will also be available upon request at manebymay@gmail.com
All units provided is made using 100% raw Vietnamese hair
Yes, international orders will be sent using Royal Mail while in the UK. The courier will change once the order arrives in your country.
Orders outside the UK will incur a £17.99 charge. Orders may take up to 10 days to arrive once dispatched. A signature will be required upon arrival
Yes, please send all special wig unit requests to manebymay@gmail.com Please include lengths for a quote.
Please click the 'BOOK HAIR APPOINTMENT' tab above and follow the instructions carefully.
Yes, you can use your own hair for appointments. Please click the 'BOOK HAIR APPOINTMENT' tab above and follow the instructions carefully.
You can add specific requirements to you order such as "Can I have have minimal baby hairs?" in the 'Add notes' section, which is located in the 'checkout page' just before securing payment for your order.
We will try our best to fulfill each requirement. However, you will be notified immediately if we are unable to process your request.
Mesh wig caps are the default caps used to make all wig units. You can request to have this changed to a cap of your choice in the 'Add notes section' located at the checkout page.
Wig units used with hair from the MBM hair collection can last up to 8+ years with proper care. Your lace can be changed if need be, you will receive detailed care instructions in your order.
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